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PRIVACY POLICY

This Service is made available to you by SYNIVERSE TECHNOLOGIES SARL, 15, RUE EDMUND REUTER, G.D. OF LUXEMBOURG, Luxembourg, who will be acting on behalf of Amgen Switzerland AG, Dammstrasse 21, Postfach 1459, CH 6301 Zug, the Data Controller. To know more about us, please visit www.amgen.com. The Service will allow you to receive SMSs text reminders in your mobile phone, according to our Terms of Service. The Terms of Service contain provisions that limit Amgen’s liability to users of the Service. Please read carefully this Privacy Policy and our Terms of Service to learn more about how we collect, use, disclose and store any information provided and the steps we take to help protect your information from unauthorized use or disclosure.

When you enroll into the Service, you consent to the collection, processing and retention of your personal information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICE.

Data Processing

The Service only collects the personal information strictly needed to provide the Service: your phone number, and the time of receiving your instructions to start or stop the service.

SYNIVERSE TECHNOLOGIES SARL, as Data Processor, will process that information on behalf of Amgen to send you SMSs on a regular basis to help you remember to book your next appointment (e.g. 30 days in advance, 15 days in advance, after a week…). Please note that the reminder Service calculates your appointment date from the exact moment you enroll into the Service. Therefore, it is important you enroll the exact day of your appointment or the following date to obtain an accurate SMS REMINDER. You are solely and exclusively responsible of the data you include into the Service.

Amgen will have no access to your personal information; we will only obtain statistical information on the usage of the Service to try to improve it. 

Security Measures.

Amgen and any third party acting on its behalf will implement appropriate technical and organizational security measures to ensure the protection of the personal information processed, always in accordance with applicable Data Protection regulations.

Your personal data will be hosted in servers duly secured and located in the United States of America or other countries, which might not have a comparable level of data protection to the country you live in. Amgen will not connect that information to you not to any data subject and will not communicate it to third parties for other purposes than to enable the use of the Service. The security of information transmitted through the mobile network cannot, however, be guaranteed. We are not responsible for any interception or interruption of any communications or for changes to or losses of data through the mobile network.

Data Subjects Rights.

You can cancel the Service at any time by sending the word STOP to 079 807 14 18. This also deletes your personal information.  You can access the personal information we have on our records by sending the word INFO to 079 807 14 18.

To change/correct your mobile number you should: opt-out from your mobile number you’d like to change – if you have access to it - and opt-in again from your new mobile number on the day of your next Prolia injection.

Your personal information will be retained as long as it is necessary for the provision of the Service or to comply with applicable laws and regulations.

For any questions regarding how Amgen is processing personal data or this Privacy Notice, please contact us at privacyoffice@amgen.com.

This Privacy Policy was last updated 28. August, 2017.